Safer Stays - We're Good To Go!
Burrs Farm is part of the Visit England “We’re Good to Go” Assessment scheme
Acquiring the Industry Standard mark means that our business has followed government and industry COVID-19 guidelines, that we have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing with clear policies and procedures in place for guests and housekeepers to ensure the safety of everyone visiting our apartments and our area.
We are delighted to be part of the Visit England "We're Good to Go" industry standards scheme and have achieved our certificate to confirm we are complying with the requirements.
The cleanliness of our property is paramount to us and due to the new guidance to combat COVID19, we have integrated the processes and products necessary to ensure we are adhering to Government guidelines.
The housekeeping team have been issued with PPE which is worn and changed on each changeover. Extra cleaning time and care is given to sanitise high traffic areas such as (and not limited to) keys, key safes, light switches, sockets, toasters, kettles, door handles, telephones, remote controls, radiator dials, handrails, bedside light switches. We will wash but not be sanitising our crockery, pots, pans, cutlery and glassware. Guests are advised to wash these with hot soapy water before use. The properties will be “aired” while our housekeepers are at work. Guests are asked to open windows during the stay as much as possible.
Hand sanitiser is provided and antibacterial hand wash. Please follow the Government guidance for hand washing and sanitisation. To minimise the handling of linen by our housekeepers and to help reduce risk, our guests are kindly required to strip beds at the end of their stay and put towels in the bags provided. Guests are required to leave windows open as much as possible to encourage air circulation during their stay. Guests are required to empty the fridge, remove and empty all rubbish from waste bins prior to departure. It is important that guests depart promptly and do not arrive early to ensure that there is no cross over between the housekeeping team and guests. We ask that guests strictly adhere to these times which will be crucial to ensure our teams can clean and prepare the property following the Government guidelines and distancing rules.
If during a stay, any person starts to show symptoms of Coronavirus, they must inform us immediately and the appropriate steps will be taken. The main symptoms of Coronavirus (COVID-19) are:
• a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal.
As Government guidance changes frequently, this is a working document and will be revised accordingly.
Please contact us if you have any queries.