FREQUENTLY ASKED QUESTIONS
What if I cancel?
We operate a no refund policy.
How can I book?
Please contact us either at email@example.com or 07989 360713 to check availability and reserve your booking.
How much is the deposit and when do I need to send it?
What are the check-in / check-out times?
Check in is from 3pm on day of arrival and check out is at 10am prompt on the day of departure.
What are the hot tub rules?
The hot tub is only for use by adults of 18 years and over
Can we smoke inside the property?
Smoking is prohibited inside the property; we kindly request that you take advantage of the ample grounds should you wish to smoke.
What happens if we experience problems during our stay?
The owner, Annie Cottrell, lives nearby and is only ever a phone call away. She can be easily reached at 07989 360713. Please contact her if you experience any problems so she can do her best to rectify them so you can continue enjoying your stay.
Do we need to clean the property before we leave?
While we have a professional housekeeping team, we kindly request that all washing up is done and the bedding stripped before you depart.
What would happen if something gets damaged during our stay?
We understand that natural wear and tear is a part of life and that accidents happen, so an honesty box is provided to deal with minor breakages.
Is there parking available?
There is ample parking at the front of the house.
What essentials are supplied for our stay?
A basic weekend supply of the following is supplied for your stay:
Is there WiFi available?
Yes, there is free WiFi available for use during your stay.
Is this property dog friendly?
Yes, however please note that there are livestock in the surrounding fields so dogs must be kept under control at all times. A maximum of two dogs are allowed on site if pre arranged at a charge of £20 per dog. We kindly request that dog owners abide by the following rules:
What facilities are available during our stay?
The kitchen is equipped with an AGA, electric fan oven with grill, ceramic hob, microwave, double toaster. two kettles, dishwasher, two fridges and a chest freezer, as well as many pots, pans, roasting tins and cutlery. It also has an iPod docking station.
Is the use of fireworks permitted on the property?
Unfortunately we cannot permit guests to use fireworks during their stay due to the possibility of close proximity of local livestock.
What is the noise policy at Burrs Farm?
Due to the quiet rural location, late night noise must be confined to inside the building by 10pm.
What amenities are available for babies and children?
We have two travel cots (please bring your own cot linen) and three high chairs available on request.
Do you provide logs for the log fires?
We have 2 log burners located in the sitting room and dining room. We provide 1 basket of logs per fire. There is a log store on site and an honesty box should you wish to purchase more (please note we cannot provide matches.)
Can we have shopping delivered?
For ease, lots of our guests pre-ordered a shopping delivery and you are very welcome to organise this.
Please do make sure you have arranged the delivery time slot to arrive after you have checked in, as we are unable to accept it on your behalf (as the property is let for your exclusive use, we will not have staff on site.)
You may wish to add the directions given on the Location page to your order to ensure your groceries don't get lost!
We highly recommend the delivery service Sauced Here, which has similar functionality to an on line supermarket but is only stocked by local suppliers in the Peak Distric. It's a great service which delivers straight to Burrs Farm or you can click and collect at a local pick up point.
Do I need holiday insurance?
We will not cancel bookings due to the weather, which can get very snowy in winter time! Thus we recommend that guests take out holiday insurance prior to their stay for their peace of mind.