BOOKING TERMS

Bookings are made and accepted only on the following conditions.

 

1. Burrs Farm Ltd Agreement

1.1 The owner is solely responsible for providing accommodation and for the safety of all guests and /his/her invites (jointly known as Holidaymakers).  Burrs Farm Ltd accepts no responsibility for personal injury to, or death of, and holidaymakers, or loss of consequential loss or damage to their property, or for other matters over which the Agency has no control, except to the extent such as personal injury or deaths  abused by the negligence or wilful default of Burrs Farm Ltd.

1.2 This agreement is made on the basis that the property(the property) is to be occupied by the holidaymakers for a holiday as mentioned in the housing act 1988 Schedule 1 paragraph 9 and the holiday makers acknowledge that the tenancy agreement is not as assured tenancy  

1.3 Booking your request to occupy the property for the rental period as made via the Burrs Farm Ltd website (burrsfarm.com), phone or by any other means

1.4 Booking confirmation, the written confirmation sent by us to you confirming the agreement for you to occupy the property during the rental period.

1.5 Security deposit is to be paid by you.

1.6 The Lead Guest is the person on the booking form.

 

2. Burrs Farm Ltd Role

2.1 Burrs Farm Ltd owns the property.

2.2 Burrs Farm Ltd accepts no responsibility for personal injury, death or any guests or any loss or damage to their person  or belongings (except where caused by our negligence).

 

3. Booking and Payment

3.1.  By Submitting a Booking. You can confirm that you have fully read, understood and agreed the Terms and Conditions.

3.2.  You must be over 21 years old when you make your Booking.

 

4. Cancellation Policy   

                                     

4.1 We reserve the right to cancel the Booking if full payment has not been received by 12 weeks prior to your arrival or by such other dates as we specify  in writing.

4.2. We strongly recommend that  cancellation insurance is taken out for all Bookings.

4.3. In the event of the property becoming unavailable due to a problem with the property or its facilities.  We have the right to cancel the Booking by notice in writing to you and all sums paid by you Will be refunded.  We will endeavour only to cancel your booking  if it is unavailable for reasons beyond our control such as flooding or structural problems.

4.4. In the event of a cancellation made by you. You must notify us in writing as soon as possible. Any payments made prior to the date of cancellation are non-refundable. If the Booking is cancelled by you prior to the date which is 12 weeks before the rental Period is due to begin.  You will not be obliged to pay the remaining balance.

 

5. Travel Insurance

5.1. We recommend that you take out a Comprehensive Cancellation Insurance that covers UK self-catering holidays due to situations such as adverse  weather, ill health and bereavement and Pandemics. Please pay special attention to our Cancellation Policy.

6.0. General

 

Burrs Farm Ltd may revise these Terms and Conditions at any time.

​6.1. Any changes to your booking are at the sole discretion at Burrs Farm Ltd

6.2. These terms are governed by English Law.  You agree to submit to exclusive jurisdiction of the English Courts

       

7.0. Events Outside Our Control

 

7.1. Burrs Farm Ltd will not be liable or responsible for any failure perform, or delay performance of, any of our obligations under these terms that are caused by an event outside of our control.

7.2.  An event outside of our control means any act or event beyond our reasonable control, including without limitation, actions or omissions the owner (including but not limited to cancellation or failure to provide access to the property) strikes, lockouts or other industrial action by third party, civil, commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosive, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster, or failure of public or private telecommunications networks, power network, water supplies, local building works or road works, transport interruptions, delays or cancellations.

8.0. Complaints and Compensation

 

8.1.  Should you wish to make a complaint during the rental period.  You should notify the owner of any such complaint promptly, so that every attempt is made by the owner.

8.2.  All complaints should be made whilst on the property so that the on-the-spot investigation  can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended.

9.0. Horses & Dogs

Burrs Farm has horses on site. The horses are not petting animals, they are privately owned and guests should not enter the horse's field or feed the horses anything. Whilst feeding them may seem like a kind and harmless activity, it could result in their illness or death as they may have special dietary requirements. Dogs should be kept under strict control due to the livestock on site. For further information please read our Dog Friendly Policy.