Cancellation By Us
We reserve the right to cancel your booking if full payment has not been received by 12 weeks prior to your arrival or by such other dates as we specify in writing.
We strongly recommend that cancellation insurance is taken out for all bookings.
In the event of the property becoming unavailable due to a problem with the property or its facilities or for any other reason. We have the right to cancel the booking by notice in writing to you and all sums paid by you will be refunded.
We will endeavour to only cancel your booking if it is unavailable for reasons beyond our control such as flooding or structural problems.
Cancellation By You
In the event of a cancellation made by you, you must notify us in writing as soon as possible. Any payments made prior to the date of cancellation are non-refundable. If the booking is cancelled by you prior to the date which is 12 weeks before the rental period is due to begin, you will not be obliged to pay the remaining balance.
Cancellations received exactly twelve weeks from the check-in date, must be made before 12 noon.
Please note, we cannot cover you for illness/isolation or if part of your group cannot come.
(Including any Epidemic / Pandemic or Covid)
For these reasons, we strongly advise you and your fellow guests to take out comprehensive travel insurance to protect yourselves - just search for 'travel insurance with Covid cover UK' and lots of options come up.
Covid Related Cancellations 2021
Should your 2021 holiday be disrupted by government COVID-19 restrictions, please be assured that you will not lose the value of your booking. Any new bookings made after 5th January 2021 with a 2021 arrival date will now be covered by one of the following options
Simply Move Your Booking To 2022. If you made a new booking after the 5th January 2021 for a 2021 stay, you can move your booking to the same break next year (Subject to availability) If you have made a booking in 2020 and need assistance please email us with your booking reference.
Transfer to a later date in 2021. We will do our best to help you move your booking to a later date in 2021 (Subject to availability) If the cost of your new date falls into a higher season than your original booking, then you’ll need to pay the difference. If it’s in a lower season, we'll refund you the difference.
Defer your dates. We appreciate that peoples live are tricky and organising group stays can be challenging at the best of times. If you know you still want to stay with us but you just can't commit to a date yet, then you can defer your booking. We will hold your payment against your account and you can put this towards a new booking.
If you have any further questions around our book safe promise please don't hesitate to contact us on firstname.lastname@example.org