CANCELLATION POLICY

Cancellation By Us

​We reserve the right to cancel your booking if full payment has not been received by 12 weeks prior to your arrival or by such other dates as we specify  in writing.

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We strongly recommend that  cancellation insurance is taken out for all bookings.

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In the event of the property becoming unavailable due to a problem with the property or its facilities or for any other reason.  We have the right to cancel the booking by notice in writing to you and all sums paid by you will be refunded. 

 

We will endeavour to only cancel your booking if it is unavailable for reasons beyond our control such as flooding or structural problems.

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Cancellation By You

​In the event of a cancellation made by you, you must notify us in writing as soon as possible.  Any payments made prior to the date of cancellation are non-refundable. If the booking is cancelled by you prior to the date which is 12 weeks before the rental period is due to begin, you will not be obliged to pay the remaining balance.

 

Cancellations received exactly twelve weeks from the check-in date, must be made before 12 noon.

 

Please note, we cannot cover you for illness/isolation or if part of your group cannot come.

(Including any Epidemic / Pandemic or Covid including anyone travelling from new local lockdown restricted areas)

 

​For these reasons, we strongly advise you and your fellow guests to take out comprehensive travel insurance to protect yourselves - just search for 'travel insurance with Covid cover UK' and lots of options come up.

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​If you have any further questions around our book safe promise please don't hesitate to contact us.